Job Description
Post and reconcile incoming payments (facilities, insurance, private pay). Maintain and manage A/R aging reports. Follow up on outstanding balances and overdue accounts
Investigate and resolve:
Denials
Short pays
Payment discrepancies
Partner with Billing team on monthly statements
Respond to billing inquiries from:
Facilities
Patients’ families
Insurance reps
Communicate account status, charges, and payment expectations
Prepare A/R reports and collection activity summaries
Assist with month-end close
Support audits and financial reporting requests
Submit write-offs for approval
Identify trends in payment delays or denials

ROLE RESPONSIBILITIES:
Own cash flow support through collections + timely posting
Act as primary contact for billing + payment issues
Maintain strong relationships with facility administrators
Drive resolution of outstanding balances to reduce aging risk
Identify process inefficie...