Overview

The Accounts Receivable Analyst is responsible for managing the collections and terms compliance for an assigned portfolio of customer accounts. The position requires the analyst to secure payments on past‑due customer accounts through follow‑up calls, promotion of pre‑authorized debit or internet payments, successful negotiations, and/or escalation. The analyst ensures an elevated level of customer service and loyalty by responding to inquiries and investigating unrealised amounts with urgency. The analyst works closely with shared‑service deductions management, cash and customer service teams to maintain the portfolio in current aging status and ensure inquiries are actioned timely and appropriately. The collector contributes to the P&L and balance sheet by maximizing cash flow and mitigating risk through due diligence and sound credit decisions while supporting sales growth through partnerships with customers, drivers and sales. Consistent follow‑up with int...