Job Description
A client of Insight Global is seeking an Accounting Technical Support Associate to join their team. This individual will serve as a primary resource for clients utilizing financial accounting solutions in banking environments, specifically supporting the Prologue general ledger (GL) system.

In this role, you will work directly with client finance, treasury, and operations teams, as well as internal product and technical partners, to resolve application issues, explain accounting-related functionality, and support accurate day-to-day financial processing. Your work will play a key role in helping clients maintain confidence in critical accounting and reporting operations.

Key Responsibilities:
 • Serve as a primary point of contact for external clients and internal partners regarding application questions, issue resolution, and product support needs
 • Research reported issues, perform diagnostic analysis, and determine appropriate resolutions ...