Purpose:

As a member of the Operations and Corporate Services team supporting Reconciliation, and working in close partnership with the Domestic Branches, internal partners and various external vendors, the Accounting Officer (AO) provides specialized reconciliation services in a customer‑focused centralized Centre of Expertise environment. The AO is responsible for reconciling, balancing, investigating exceptions and processing adjustments to customer accounts and the Bank’s GL asset and liability accounts in accordance with approved procedures. The AO also provides day‑to‑day operational assistance and guidance to team members as it relates to reconciliation activities.

In this role you will:

Deliver an Exceptional Customer Experience by providing the best‑in‑class customer service through the timely and accurate handling of all inbound inquiries received via multiple channels (e.g., fax, mail, electronic methods) within established Service Level Agr...