Customer Support Consultant – Accountancy

Location: Wokingham

Salary: Up to £24,800

A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong customer service skills.

You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function.

Key Responsibilities

Deliver high-quality second-line support via telephone and email to accountancy customers

Oversee the daily workflow of first-line Customer Support Executives

Act as a subject matter expert, supporting and developing team members’ accounting knowledge and customer service skills

Collaborate wi...