Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience.

This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.

Job Title: Account Resolution Specialist

Location: Wokingham

Salary: Up to £30,000 depending on experience

Key Responsibilities

Contact customers via telephone, email, and written correspondence regarding overdue accounts
Negotiate payment arrangements and resolve account-related queries professionally and efficiently
Manage a high volume of outbound and inbound customer interactions daily
Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
Escalate complex payment arrangements and provide rec...