Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

+ Delivers exceptional customer service that builds trust through expertise, responsive service and support.
+ Sends out client communications, transaction processes, and interfaces with operations partners to ensure customer needs are met.
+ Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
+ Develops and maintains long-term, profitable rela...