Responsibilities

: • Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriers • Update Transportation Management System/Mercury Gate with current shipment information. • Provide detailed instruction to various customers & associates from other shifts by phone and e-mail • Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions. • Complete daily logs and trackers • Handle rate negotiations with carriers on a spot rate basis • Identify cost savings opportunities for the customer • Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary • Provides load exception investigation and reporting • Weighs alternative financial decisions before taking action • Other projects and tasks as assigned by supervisor