The Account Operations Manager (AOM) is a key role within the management of our top customers. The AOM is responsible to manage the end-to-end relationship with the customer from an operational point of view. This includes amongst other things, to set up new customers, to ensure Service Level Agreements are met, to manage large escalations and to solve complex issues, to translate the needs of the customer into an operational plan, to strive for continuous efficiency improvements, and to hold Business Reviews with the customer where needed. This applies to all business from the customer (direct & indirect, End use & OEM business, transactional and contractual business, all PLs). The AOM works closely together with the operational teams in Sales Operations, Supply Chain and Customer Services, as well as Sales and country management. AOM is a full member of the account team.
RESPONSIBILITIES:
- Frequently contributes to the development of new ideas and methods.
- Works on comple...