Description

Account Management

• Coordinate RFQ/tender processes and execute elements of the regional business plan.
• Build and deepen client relationships; map decision‑making structures to align internal resources.
• Prepare agendas, materials, and follow‑up for quarterly business reviews and executive meetings.
• Update Vision CRM with meeting notes, action items, feedback, and performance summaries.
• Monitor account KPIs and yields; draft and deliver concise account development reports.

Operations Management

• Support implementation of new services with origin/destination teams; elevate execution gaps.
• Serve as liaison between clients, carriers, and global offices to resolve shipment issues.
• Maintain performance dashboards; track critical milestones and immediately flag exceptions.
• Monitor billing accuracy, assist with collections on past‑due invoices, and rec...