Job Description

The Account Manager serves as the personal point of contact for Chamba77's highest-value players. This is a relationship-driven role: you are the face of the brand for Gold and Diamond tier players, responsible for their satisfaction, retention, and growth.

Government Mandated Benefits

• Maternity & Paternity Leave
• Sick Leave
• Vacation Leave

Work-Life Balance

• Flexible Hours

Key Responsibilities

• Manage a portfolio of 20–40 Gold and Diamond tier VIP accounts personally
• Proactively reach out to VIPs with personalized offers, birthday bonuses, and exclusive promos
• Facilitate priority withdrawal requests; coordinate with Platform Ops for same-day processing
• Monitor assigned VIP play patterns; flag churn signals before drop-off
• Host player feedback calls; capture insights for platform improvement

KPIs...