Qualifications

• Minimum of 7 years’ experience in Freight Forwarding environment end to end process
• 3 years’ experience in a customer servicing role
• Matric (essential)
• Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous)
• Computer packages: Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, Cargowise

Duties and Responsibilities

Daily

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Compile RFQs & sign off estimates when required.
• Monitor the communication and distribution of status reports.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carries.

Weekly

• Monitor status reports for any issues and convey concerns to customer logistics.
• Lead weekly meetings ...