Account Manager

Join our Awesome CX by Transcom Family at our Davao site. This role focuses on providing excellent customer service to accounts, representing client needs and goals within the organization, and building relationships to encourage new and repeat business opportunities.

Key Responsibilities

• Strategic Reporting & Insights
• Executive KPI Governance: Oversee the accuracy and narrative of weekly/monthly reports, shifting from what happened to why it happened and what is the projected impact.
• Advanced Forecasting: Lead annual and multi‑quarter forecasting, aligning support capacity with brand growth projections.
• Strategic Business Reviews: Own the preparation and delivery of Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), presenting data‑driven stories to executive leadership.
• Macro Trend Analysis: Identify long‑term contact trends and market shifts to recommend pivots in brand...