Position Overview

We are seeking a German‑speaking SMB Account Manager to contribute to our ongoing efforts to enhance customer satisfaction and drive growth and margin expansion within existing accounts. This role will be pivotal in ensuring we continue to provide the best possible support.

What you will do:

• Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.

• Gain a deep understanding of your customer’s business, show you understand their spend, and identify with their goals as an organisation. Manage their budget effectively within the wider business travel space; you’ll then use this information to develop solutions and education strategies for their teams.

• Develop a comprehensive understanding of the Perk portfolio of products to grasp each stage of the customer journey fully.

• Identify common problems within each...