Role Overview

• Own and manage an assigned portfolio of clients, building long-term relationships.
• Regularly engage with clients via calls, emails, and meetings to maintain satisfaction.
• Resolve client issues swiftly, coordinating with internal teams when necessary.
• Identify gaps, needs, and opportunities within accounts to drive sales.
• Actively upsell additional features and drive adoption of under-utilized services.
• Track account health metrics and proactively address risks to retention.
• Provide client feedback to product and training teams for continuous improvement.

Qualifications & Requirements

• Matric
• Sales/Estate Agency qualification would be advantageous
• Valid driver's licence and own reliable transport
• Strong interpersonal and relationship-building skills
• Commercial acumen with ability to spot opportunities and upsell
• Excellent problem...