The Account Manager is responsible for building effective partnerships with key customers and acts as the primary contact for all operational contracted services & service levels delivered by Stobart. You will be assigned to single or multiple customer accounts depending on the scale and breadth of services provided.

Monday to Friday, 45 hour week

Key Duties of an Account Manager:

• Assist and support the Head of Account Management.
• Ensure compliance with the scope of the customer contract; monitoring, reporting and acting on the following key elements on a daily/weekly basis, as appropriate.
• Increases and/or reductions in contracted routes.
• Frequency of ad hoc routes.
• Day 1 for Day 2 activity including transition timings.
• Obtain authorisation for any changes and/or additions to the customer rate card; ensuring Customer Services team have correct, up-to-date rate cards.