Role Overview

As the Account Management Team Lead, you will spearhead efforts to manage and develop the team responsible for client relationships. You will ensure the highest service standards while fostering long-term client partnerships and overseeing international settlement operations.

Key Responsibilities

• Lead and develop the Account Management team to ensure high service standards.
• Build and nurture long-term relationships with key clients and strategic partners.
• Oversee client onboarding and provide ongoing support for international settlements.
• Act as the main escalation point for complex client cases and operational issues.
• Coordinate communication between clients and internal departments.
• Ensure timely resolution of client requests and transaction-related questions.
• Monitor client satisfaction and propose improvements in service processes.

Requirements