**Account Management (Non-IC) Lead Associate**

The Account Manager is responsible for ensuring Accredo’s customers, inclusive of payers, prescribers and patients, receive superior service. Responsible for the overall satisfaction and retention of assigned book of businesses. Manages the day-to-day customer relationships and resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management. Accountable for core service delivery for customers working cross-functionally with all operational teams. The Account Manager proactively reviews performance metrics to promote client satisfaction, manage contractual requirements, profitability, accounts receivables and retention. Utilizes technology, tools, processes and resources to anticipate and exceed client’s needs and expectations. Collaborates with other team members on customers’ activity, expectations, and service needs. Responsible for increasing the visib...