Drive customer success remotely as an Account Director with Gatekeeper. Focus on managing high-value accounts while identifying growth and retention opportunities within a SaaS framework.
At Gatekeeper, you'll be the primary contact for existing accounts, responsible for fostering relationships and ensuring customers derive maximum value from our AI-driven contract management solutions. With a strong emphasis on upselling and strategic account planning, you'll collaborate closely with the Customer Success and Professional Services teams to facilitate onboarding and product usage across a diverse client portfolio.
Key Responsibilities:
• Identify upselling and cross-selling opportunities based on customer needs
• Build and maintain strong stakeholder relationships for retention
• Collaborate with internal teams to ensure smooth customer onboarding
• Develop tailored account strategies aligned with client goals
• Serve as a trusted advisor to preemptively solve custo...