The Account Coordinator is vital to the Client Services department as the customer contact and liaison for order management. The Account Coordinator focuses on Customer Management and on fulfilling the customer's orders. They are responsible for working with production to ensure the customers' orders are fulfilled on time and defect-free. Responsible for communication to the Customer and potentially the customer's customer as well as internally to all other departments.
They provide day-to-day support for all title/asset deliveries. The Account Coordinator must have some technical depth so that they can understand typical technical issues that arise in mastering and distribution servicing.
Responsibilities:
- Provide day-to-day support to the Customer with a laser focus on excellent customer service and customer satisfaction.
- Communication and reports will center on order management and deliveries.
- Supply the Customer's with regular account statuses, such as missing ...