Join Airbus in Mirabel as a Customer Technical Support Specialist for the A220 Programme. Engage with customers to resolve technical issues in a dynamic 24/7 environment.
In this specialist role, you will support A220 customers globally from the Technical Help Desk team. The position emphasizes collaboration across departments, requiring your expertise to troubleshoot aircraft systems and structures effectively. You'll respond to customer inquiries, ensuring quality and prompt resolutions while maintaining strong relationships with various teams.
Key Responsibilities:
• Address technical and troubleshooting inquiries promptly
• Collaborate with Customer Support and Field Services teams
• Perform assessments on structural damage for repairs
• Develop troubleshooting action plans for systems
• Ensure first-time quality in customer responses
Requirements:
• AME Licence M or E and/or Bachelor’s in aviation
• 3 to 5 years in aircraft maintenance or engineering<...