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8. Café Manager

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Secret Recipe
📍 Petaling Jaya, Malaysia
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Location Petaling Jaya
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Posted June 17, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

  • The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
  • Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently
  • Work with the team closely to ensure full compliance of the SOP
  • Be responsible, handle / resolve customers’ complaint promptly and courteously
  • Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action
  • Be responsible and provide on job training and monitoring to all new and existing staff consistently
  • Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, ...

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    📍 Location Details

    🌆
    City
    Petaling Jaya
    🗺️
    Country
    Malaysia
    🚗
    Commute
    Local Area

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