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Job Responsibilities:

• Handling customers virtually either via voice or video call.
• Responsible for servicing corporate customers on account servicing and handling of trade and credit related products enquiries for small businesses.
• Review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.
• Handle customers’ queries professionally and efficiently.
• Identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.

Job Requirements:

• Diploma/Degree in any discipline
• 1 year relevant working experience in banking or financial services
• Some working experience in backen...