Responsibilities

Operational

a)Customer

-Ensures that outlet teams are delivering excellent customer service in the area

-Ensures that all customer feedback is appropriately addressed

-Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back

b)Operations

-Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:

➢ Compliance with all legal, financial and operating company policies and procedures

➢ Food safety, sanitation, cleanliness, security and halal requirements are followed at all times

➢ All in outlet SOPs are strictly adhered to at all times

➢ All products and services going out to customers are of high quality and within standard

➢ Outlet is well kept and maintained, representing the bra...