Key Responsibilities:

• ServiceNow Implementation:
• Implement scalable ServiceNow solutions that align with digital transformation goals.
• Customize and extend the platform to enhance efficiency, automation, and user experience.
• Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.
• IT Service Management (ITSM) and IT Operations Management (ITOM):
• Enhance operational visibility, event management, and orchestration to streamline IT operations.
• Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
• Customer Service Management (CSM):
• Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.
• Integrate CSM with other ServiceNow modules to create a unified customer service approach.
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