Job Description

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3rd Line Support Engineer | Stoke-on-Trent | £40,000-£50,000

Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team.

Job Description

As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Delivery of infrastructure projects, from initial stages through to implementation and handover.
• Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satis...