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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Recruitment Consultant at Franklin Fitch

Location: Coventry - Fully Onsite

Responsibilities:

You will be working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support and working on improvement and implementation projects. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.

• Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times.
• Remote Diagnostics: Perform detail...