About Us:

We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world.

Role Overview: We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely.

Key Responsibilities:

• Resolve escalated technical issues related to Windows, Office 365, and Azure environments.
• Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations. ...