📍 Local Job Near You
2nd Line Technical Support Engineer (Remote & Onsite)
Elite Search
📍
johannesburg, South-Africa
Location
johannesburg
Posted
June 25, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Key Responsibilities
- Provide 2nd line technical support to residential and business customers.
- Troubleshoot fibre internet connectivity issues remotely.
- Diagnose and resolve network, router, LAN, and WiFi-related issues.
- Manage and update support tickets using Halo Helpdesk.
- Take ownership of escalated incidents from 1st line support.
- Ensure support requests are resolved within agreed SLA timeframes.
- Configure and troubleshoot WAN and WiFi routers.
- Investigate DHCP, packet loss, latency, and speed-related issues.
- Conduct onsite visits to homes, estates, and business premises across Gauteng.
- Install, configure, and optimise routers and networking equipment.
- Perform LAN and WiFi assessments to improve network performance.
- Liaise with Fibre Network Operators (FNOs) regarding faults and escalations.
- Provide basic VoIP troubleshooting and support. ...