Our client is looking for an enthusiastic, motivated, well presented 2nd Line Support Technician with at least 4 years' experience in a similar role who is looking for a long-term permanent role in an established and successful MSP.

The successful candidate will be joining a dynamic, collaborative, and busy service desk team of 6. The role will have a strong technical mindset and intuition that is required to solve complex technical problems and keep a cool logical head during highly stressful troubleshooting situations whilst dealing with client stakeholders and directors.

As 2nd Line Support Technician your role will be desk based, and you will be responsible for dealing with service requests and incidents, projects, and calls which cannot be dealt with by 1st or other 2nd line team members in a timely manner. You must have excellent timekeeping, be good natured at all times, patient, and ready to help and do what is necessary to complete a job....