Overview

2nd Line Service Desk Engineer – Warrington (Office-based)

Full-time | Competitive salary (based on experience)

A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered.

At IDT Support Solutions, we’re looking for a capable and motivated 2nd Line Service Desk Engineerwho enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results.

The Role

You’ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets.

What you’ll do

• Take ownership of 1st and 2nd line support tickets — maintaining flow and meeting SLAs
• Work across a broa...