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2nd line IT Support analyst - remote based
Eligo Recruitment
📍
London, United Kingdom
Location
London
Posted
June 07, 2026
Commute
Local Area
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Job Description
Senior Second Line IT Support Technician – macOS focused role
? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presence
Role Overview
Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.
The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.
You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk.
Key ResponsibilitiesProvide second-li...
? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presence
Role Overview
Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.
The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.
You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk.
Key Responsibilities