Role: 2nd Line IT Support Engineer
Location: Blackburn
Salary: £30,000 - £34,500

Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service?

We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies.

A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required.

The Role

As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuri...