Position: 2nd Line Engineer

Location: Abingdon

Salary: £35-£40K

Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England.

This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service.

Main responsibilities:

To manage all incidents and customer requests from receipt to resolution and closure
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
Supporting the implementation of cloud solutions
Incident and problem management - taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
To ensure service...