2nd Level IT Supporter (m/f/d)

Freiberuflich für ein Projekt in Teilauslastung Lichtenstein / Eastern Switzerland Start date: asap Reference number: /1

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Responsibilities

Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now)

Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems 

Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and procedures

Test and pilot new IT technology 

Use knowledgebase, technical library, and on-line references to research, identify, and apply solutions to systems problems

Basic project management for IT topic

Process PC requests on the IT Service-Catalogue 

Interface with Third L...