Excel in a bilingual role as a Merchant Support Specialist. This position requires fluency in English and French, providing 24/7 support either remotely or in a hybrid setting.
As a Merchant Support Specialist, you will directly engage with merchants, offering customer service and technical support to resolve their inquiries. You are expected to maintain professionalism and tact in all situations while utilizing available resources to achieve prompt resolutions. Your contributions to identifying trends will aid in continuous process improvement.
Key Responsibilities:
• Respond to incoming support calls in both languages
• Utilize documentation to resolve inquiries accurately
• Address critical and complex situations professionally
• Identify trends and contribute to process improvements
• Undertake any ancillary tasks for merchant satisfaction
Requirements:
• High school diploma or equivalent
• Proficient in English and French written and spoken
• Exper...