2026 Workforce GVPCW page is loaded## 2026 Workforce GVPCWlocations: PHL Quezon City - EXXA Tower, 11th Floor: PHL Makati City - SLC: PHL Makati City - Ayala North Exchange: PHL Makati City - Glorietta: PHL Makati - 11th Floor, Ayala North Exchange Tower 2, Ayala Aveposted on: Posted 2 Days Agojob requisition id: R Job Title:2026 Workforce GVPCWJob DescriptionThe Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.Job Description**Responsibilities*** Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards* Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes* Lead reviews of Call Center efficiency and custo...