Service Assurance Lead — Managed Service Delivery (Midshift)

Full-time

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

The Service Assurance Lead provides independent service assurance and governance for managed service delivery. The role is accountable for assuring service quality, compliance, and performance outcomes during transition and steady-state operations by driving SLA adherence, risk mitigation, and operational transparency to stakeholders and leadership.

Primary Objectives

• Assure contractual service performance by monitoring outcome-based SLAs/KPIs and measuring timely rem...