Overview

On-site - Cebu • 1-3 Yrs Exp • Diploma • Full-time

Job Description

Company: Arch Global Services offers competitive pay and a comprehensive benefits package. Arch is committed to helping associates grow professionally through programs supporting development and a culture of innovation, collaboration and growth. The team values talent that thinks innovatively and goes the extra mile to serve customers and develop the company.

Shift Assignment: Night Shift

The Support Analyst provides end-user support, creates documentation for recurring tasks, and assists with setting up user accounts. This role diagnoses, troubleshoots and resolves basic to moderate technical problems. It operates under defined processes and procedures and makes decisions on short-term priorities and work activities. The Support Analyst works closely with the Helpdesk, Desktop Technology, and ATS teams to support users with general IT issues.

Responsib...