1st Line Support - IT Service Desk Agent
Shift Times: The role is full-time (37 hour per week) You must be flexible Mon-Fri between 7 am- 7 pm.
Pay Rate: £12.71 per hour (£13.45 after 12 weeks)
Location: Birmingham, B37 7YQ

We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent.
This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job.

Main responsibilities of the role: