1st Line Service Desk Technician

Stretford, Manchester (3 days a week)

We have an excellent opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a busy service desk environment. You will play a crucial role in providing all aspects of technical support to internal staff and the IT Team, ensuring issues are owned, monitored and resolved quickly, efficiently and within agreed standards.

Key Responsibilities

• Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
• Provide friendly and supportive first‑line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
• Log all support activities and resolutions accurately in the ticketing system.
• Set up a...