Job Title: 1st Line Network Technician
Location: Ahmedabad, Gujarat
Shift timing: 4 days on 4 days off, 2x day shift 9:00 AM to 9:00 PM, followed by 2x night shift 9:00 AM to 9:00 PM IST

Overall purpose of the job:
Running of the Service Desk providing client support with a focus on providing a high level of customer service.

Key responsibilities for this job:
First line support handling customer enquiries and support issues using our ticketing system
Proactive network monitoring of alarms and traps for our customers via our monitoring tools
Troubleshooting circuit faults and working with carriers to achieve fault resolution
Driving fault resolution to ensure SLA’s are not breached
Ensure issues are handled effectively by following our SLA Guidelines
Escalation of faults/outages in accordance with procedures
Taking immediate corrective action to restore services
Maintain professional working relationships with customers, suppliers, and...