Location
Ahmedabad
Posted
May 30, 2026
Commute
Local Area
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Job Description
Job Title: 1st Line Network Technician
Location: Ahmedabad, Gujarat
Shift timing: 4 days on 4 days off, 2x day shift 9:00 AM to 9:00 PM, followed by 2x night shift 9:00 AM to 9:00 PM IST
Overall purpose of the job:
Running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLAβs are not breached
- Ensure issues are handled effectively by following our SLA Guidelines
- Escalation of faults/outages in ...