Founded in 2016, Ekco is now one of the fastest growing cloud solution providers in Europe. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. We take businesses to the cloud and back. We have over 1000 highly talented and supportive colleagues across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The role

As a 1st Line Engineer on the 24x7 Service Desk, you are a cut above the typical 1st Line Engineer. Working from our Cape Town office and reporting to the 24x7 Manager, you will be responsible for receiving customer calls, tickets and alerts, investigating issues, applying common workarounds and fixes, and ensuring customers are kept up-to-date throughout the process. This is a shift‑based position, with a 4‑days on, 4‑days off pattern and a requirement to work either days or nights, including...