ROLE & RESPONSIBILITIES Functional Lead in Operations team Problem identification and solution proposal E2 E ownership of SD design (across Development and Operations) Receiving, troubleshooting, resolving and closing complex Operational and Maintenance tickets within defined SLA’s (Service Level Agreements) Create and maintain Solution Guides. Ensure Knowledge Transfer within team Interaction with clients through meetings, calls and emails Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Interact with consultants across broader team locally and abroad Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc. Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s). QUALIFICATIONS/EXPERIENCE Relevant IT / Business Degree or Certifications 3+ years experience #J-18808-...