Responsibilities

• Handle customer inquiries, resolve issues, and provide product information.
• Provide prompt and courteous assistance to customers via phone, email, and chat.
• Resolve inquiries and complaints efficiently while ensuring customer satisfaction.
• Maintain comprehensive knowledge of products and services to assist customers effectively.
• Document interactions and update customer records accurately.
• Collaborate with team members to identify process improvements.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Bilingual in Spanish and English, excellent communication skills, problem‑solving abilities.
• Working Conditions: Office setting, potential for remote work; requires exten...