To lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service KEY PERFORMANCE INDICATORS (KPI’s). To intervene purposefully to optimise service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded. To deliver quality service in full compliance to Health, Safety & Environmental requirements in line with Company standards and expectations.

To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by:

• Assuring service quality by frequent site QUALITY ASSURANCE (QA) visits.
• Continually developing service colleague competency via frequent field coaching and subsequent performance feedback (Technician Performance Assessment (TPA)).
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