The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts.  The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. This role will be reporting to the UK business.

Requirements

• Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
• Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
• Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
• On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required