Job Summary

Be an SME on the account with advanced technical knowledge (Level 3) in Oracle and PostGreSQL RDBMS systems. Expert in performance tuning, high availability technologies and disaster recovery solutions. Manage databases on hybrid platforms including AWS, Azure cloud platforms. Drive service improvement initiatives and automations in the region.

• Handle end to end delivery and have a strong business connect within the region.
• Maintain SLAs and KPIs. Drive service improvement efforts in the region and improve productivity.
• Handle high severity issues including the technical aspects and communication to stakeholders.
• Work with product vendors on escalated issues.
• Create run books, checklists, and process documents.
• Provide guidance to offshore support team when needed.
• Participate in DR tests.
• Partici...